FedEx does their best to deliver our products in a timely manner however there is always the potential for mistakes to happen. All orders will have a tracking number associated to them once they ship from our warehouse which can be found in your order history on your Shop.Kendatire.com account.
If you believe your package has been lost please contact FedEx to open a claim. If the package status is "delivered" and you believe the package has been stolen please contact your local law enforcement authorities. Kenda is not responsible for stolen items / packages from your property.